CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Man wherever he is, be it at home, school or even the company he
keeps is always influenced by his internal environment. The reason being that
he is easily assimilated into the totality of his environment.
Generally, non-financial refers to one’s immediate surroundings
including water, air, land in which one lives that influence one’s life. But
for the purpose of this research, internal environment here shall be referred
to as elements within the work environment, such as working environment,
management style, inter- relationship amongst staff and motivational factors –
incentives, salary increase and opportunity to develop oneself. These have
effects on the overall performance of an employee.
An improved work environment will result in a reduction in a
number of complaints and absenteeism and will bring an increase in
productivity, Roelofson (2002).
Employee makes critical difference between success and failure.
The effectiveness with which organizations manage, develop, motivate and engage
the willing contribution of the employees will enable them to capitalize on
their expertise most efficiently. There is a link between people management and
business performance. According to Roelofson one of the fundamental human
requirements is work environment that allows people to perform their work
optimally under comfortable condition.
People are beginning to be conscious of the fact that to be happy
and cheerful in one’s work place, some conditions must be present even with
little pay. For example, not withstanding whatever is provided for a seamstress
for her job, if there is no machine, all that is provided comes to naught.
Again, when a librarian is provided for a noisy environment, he will not carry
out his work effectively because the environment suitable for effective library
function is quietness and orderliness. Similarly, an Accountant who deals with
figures will be annoyed if he is sharing a calculator with four staff members.
Also, the secretary is looked upon as human machine, trained with the
responsibility of taking note of what others may regard as minor and making
suggestions based on records available. To effectively carry out these and
other functions, the secretary needs a ‘hightech’ office where some electronic
machines will complement his/her human ability.
In an employment situation, the employee promises to live up to
expectation. The employer expects nothing less. But the point is: has the
employer provided a work environment that will facilitate the effective
discharge of the employees’ assigned duties? Most employers keep complaining of
poor returns from employee without taking out time to find out why the new
employer has not performed beyond what the former one was able to do.
If an organization provides its employees with better work and
most conducive working environment they can perform exceptionally well, and
companies can capitalize on their enhanced productivity in the shape of cost
reduction, which will ultimately contribute awards rich profits. The
relationship between employee attitudes and company performance, as suggested
by Patterson et’ al., (1997), is highly correlated. They suggested that
managers of organizations who are eager to promote productivity and
Profitability should pay close attention to the attitudes of their employees in
order to make them more positive.
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